Overview

Rating your crew members in NextCrew helps you keep track of performance, capture client feedback, and build a knowledgebase for future staffing decisions. Both staffing managers and clients can leave reviews after a job is completed. Over time, NextCrew automatically calculates and displays an average rating for each crew member—making it easy to identify top performers for future opportunities.


Navigation – How to Access the Rating Feature

  1. Log in to NextCrew.

  2. Go to Operations → Timesheet.

  3. Open the Timesheet Detail page for the job you want to review.

  4. Scroll down and locate the Review section on the right-hand side flyout.

Functionality Overview

Once in the Review section:

  • Click Add Review to rate the crew member’s work.

  • Enter your Rating (stars/ numerical depending on system).

  • Add Comments to provide context on performance.

  • Toggle the Job Completed flag to confirm the work was fully done.

  • Save your review.

Key features include:

  • Both staffing managers and clients can leave reviews.

  • Client reviews will appear in the same section, ensuring consolidated feedback.

  • Automatic calculation of average ratings across jobs.

  • Helps managers quickly identify top-performing crew and prioritize them for future jobs.

  • Review data can also be leveraged for crew invitations to upcoming projects.

Video Overview / Screenshot

Coming soon...

Additional Notes

  • Reviews are tied to the specific job timesheet, ensuring accuracy.

  • Over time, this builds a performance knowledgebase valuable for workforce optimization.

  • Crew members with consistently high ratings can be prioritized for premium assignments.

FAQ

Q1: Can clients add reviews too?
Yes, client feedback is recorded in the same area, alongside staffing manager reviews.

Q2: What if a review was entered incorrectly?
Managers can edit or update reviews by opening the timesheet again and adjusting the review entry.

Q3: How does the average rating help?
The system aggregates ratings to display an average performance score, guiding staffing managers in making better future decisions.

Tip

Encourage your clients to leave reviews—it enriches your knowledgebase and provides a 360° view of performance from both internal and client perspectives.

See Also

  • [Allowing Your Clients to Add Ratings] (Related Guide)

Permissions & Configuration

  • Only authorized staffing managers can add ratings from the Timesheet view.

  • Client ratings require client portal access enabled.

Reports & Analytics

  • Ratings feed into performance reports that help you identify your best people.

  • Use average scores in analytics for staffing optimization.

AI Features

  • NextCrew may suggest top-rated crew members automatically when you are building schedules or creating invitations, based on historical ratings.

Legacy Compatibility

  • If your organization uses an older NextCrew setup, ensure the Review section is enabled in the flyout panel. Contact your admin if the option is not visible.