NextCrew offers a robust two-way communication system designed for modern workforce management. With both automated and personalized messaging, you can easily connect with your team, ensuring everyone stays informed and engaged.


Navigation

  • Log in to your NextCrew dashboard.

  • From the main menu, select the “Messages” or “Communication” tab.

  • Click “Create Message” to start composing your communication.



Key Features

  • Omni-channel messaging: Send messages via email, SMS (text), and push notifications.

  • Message analytics: Track who has opened your messages and measure engagement.

  • Group messaging: Easily communicate with large teams or specific groups.

  • Scheduling: Set messages to send at a future date and time. See how

  • Personalization: Use macros to tailor messages to each recipient.

  • Sharing: Forward or share messages with others.

  • Attachments and emojis: Add files and fun emojis to enhance your message.



Real-World Scenarios

  • Send an urgent update to your entire workforce with one click.

  • Notify only those staff members who are within a certain radius of a specific postal code for location-based assignments.

  • Schedule a holiday message



Use Case: Sending a Personalized Message

  1. Go to the “Messages” tab in your NextCrew menu.

  2. Click “Create Message.”

  3. Select your recipients (e.g., entire group or filter by location).

  4. Compose your message. Use macros like {FirstName} for personalization.

  5. Add emojis ? and attach any necessary files.

  6. Choose the channel (email, SMS, push notification).

  7. Schedule the message or send immediately.




FAQ

  • Are text messages free?

    • No, text messaging is powered by Twilio. You must have a Twilio account and activate it in the marketplace.

  • Is there a way to track all the messages?

    • Yes, you can track sent messages via reports or dashboards.

  • How do we ensure emails do not end up in the junk folder?

    • Authenticate your sending domain. See our domain authentication guide for steps.

Pro-Tip

Messages are a powerful way to connect with your workforce. Personalized communication adds a human touch, so make it a habit to regularly reach out and engage your team.

See Also

  • Guide: Authenticating Your Email Domain

  • Article: Setting Up Twillio Integration

  • Article: Using Macros for Personalization

  • Article: How to use templates

Partnership & Integration

  • Text Messaging: Powered by Twilio.

  • Email Communication: Managed via SendGrid.

Key Performance Indicators

  • Number of messages sent

  • Open rates and engagement metrics

  • Response rates to group or individual messages

Reports

  • View all sent messages, including delivery status and open rates, in the Reports section.

  • Download detailed analytics for further insight.

Legacy Compatibility

All messages are compatible with legacy systems, ensuring seamless communication regardless of platform.