In many organizations, teams often need to share responsibilities, including the management and sharing of messages. This guide explains how to set up message sharing among a group of users, ensuring seamless communication and collaboration.
Steps
Navigate to Settings → Code Tables.
Create a new group or find an existing group that will share messages.
Add staffing managers (or other relevant users) to this group.
Change the property of that group to "Share Messages" to enable message sharing among all group members.
FAQ
Q: Is this setting permanent?
A: No, you can update group membership or message sharing properties at any time, such as when someone is on vacation.
Pro Tip
Do not include crew members in the shared group unless you want them to view internal messages.
This setup is especially useful for temporarily covering responsibilities, such as when a manager is on leave.
Sharing messages through groups is more efficient and secure than sharing email accounts.
See Also
Permissions & Configurations
Only users with appropriate admin or configuration permissions can modify groups and message sharing settings.
Legacy Compatibility
This feature is compatible with legacy systems.