How to set up text messagingHow to create a message

NextCrew provides a robust communication module designed to help you connect with your crew members seamlessly. Our omni-channel approach enables you to send messages via email, SMS/Text or push notifications, ensuring your team stays informed and engaged.


Key features of our messaging module include:

  1. Reusable Templates: Easily create and save message templates for future use, saving you time and effort.

  2. Personalization with Macros: Customize your messages using macros to address each recipient individually.

  3. Group Messaging: Effortlessly send messages to specific groups, streamlining your communication process.

  4. Internal Collaboration: Share messages with your internal team members to keep everyone on the same page.


In today’s era of automation and AI, maintaining effective communication is more important than ever to preserve the personal and human touch. While NextCrew automates essential messages like job notifications, reminders, and compliance alerts, it’s crucial to reach out personally for moments that matter—such as congratulating crew members on positive client reviews, their first day on the job, or work anniversaries. 


Please note that all emails sent through NextCrew originate from your own email address, ensuring clear and direct communication with your crew. If you have enabled text messaging through partners like Twilio, messages are delivered from your designated phone number. Any replies from crew members are automatically captured and stored within their individual profiles, making it easy to track and manage all communication in one place. 


Ready to get started? Choose a topic below to begin:

  1. How to create a message

  2. How to schedule a message

  3. How to create a message template and share?

  4. How to share messages with other users

  5. How to authenticate my domain so that emails do not end up in a spam folder?

  6. Examples of frequently used message samples

  7. How to leverage messaging module for frequent tasks

  8. Analytics and reports


Jump in and explore the topics that interest you!



FAQ

1. Do you still send messages to inactive crew? 

By default we do not send messages to disabled/inactive crew

2. Is there a limit on how many messages I can send?

Yes, based on your contract, there will be a limit of number of messages you send per admin per month. If you go over the allowance, there could be an overage fee.



Troubleshooting

1. Why a crew member is not getting messages ? 

Please check junk folder.



See Also

Best Practice for Messaging

Setup Text Messaging