"I never got the email." Now you can check. Every email, push notification and text NextCrew sends is on record.
Summary
Go to Reports › Audit Trail. Email Tracking (2.0) lists every email NextCrew sent, who it went to, the subject and its status: processed, delivered, open, dropped or bounce. Push Tracking (2.0) and SMS Tracking (2.0) do the same for push notifications and texts. Replies to your texts are saved on the person's record, and the Incoming SMS dashboard widget shows them as they arrive. What goes wrong: times in these reports are in UTC, not your local time.
How to do it
- Go to Reports and open Audit Trail.
- Open Email Tracking (2.0), Push Tracking (2.0) or SMS Tracking (2.0).
- Click Filter. Set the dates, and the To address or Subject if you know them. Click Apply Filters.
- Read the Status column. For dropped or bounced emails, read StatusDescription.
- Use Print, Export or Email to share what you found.
- To watch replies to texts, add the Incoming SMS widget to your dashboard.
That's the answer to "did it send?" in under a minute. Below: what each status means, and keeping an eye on replies.
On this page
What the email statuses mean
| Status | What it means | What to do |
|---|---|---|
| processed | NextCrew has handed it over to be sent. | Wait a minute and check again. |
| delivered | The person's email provider accepted it. | If they can't find it, ask them to check junk or spam. |
| open | The email was opened. | Nothing. They have it. |
| dropped | It wasn't sent, for example because the address is invalid or bounced before. | Read StatusDescription, then fix the address on their record. |
| bounce | The person's email provider rejected it. | Check the address for a typo, or ask for another one. |
Times are shown in UTC. For US time zones that's 4 to 10 hours ahead of local time, so widen the date filter by a day if you're not sure.
Find one message fast
Click Filter on Email Tracking (2.0). You can filter by From Date and To Date (UTC), Reply To, From, To and Subject. Filtering by the person's email address in To is usually the quickest.
Use the 2.0 reports. Email Tracking (Legacy) is there for older history.
Push notifications and texts
Push Tracking (2.0) lists the push notifications sent to the NextCrew app. SMS Tracking (2.0) lists the texts sent. Both are in Reports › Audit Trail, next to Email Tracking.
Texting needs your Twilio account connected. See Turn On Text Messaging with Twilio.
Replies to your texts
When someone replies to a text, the reply is saved on their record automatically, so the whole conversation stays with the person.
To see replies as they come in, add the Incoming SMS widget to your dashboard: on Home, click ADD, choose a list, then pick Incoming SMS as the source. See Stay Connected With Your Crew for more widgets.
Why it's done this way
| Without NextCrew | In NextCrew |
|---|---|
| "Did you get my email?" back and forth | Delivered, opened or bounced, on record |
| Text replies lost on someone's phone | Replies saved on the person's record, and on your dashboard |
| No proof a reminder went out | Email, push and text history you can print or export |
If something isn't right
| What you see | Check this first | Who fixes it |
|---|---|---|
| The email isn't in the report | Widen the date filter. Times are in UTC. | You |
| Status is dropped | Read StatusDescription. Fix the email address on the person's record. | You |
| Status is delivered but they can't find it | Ask them to check junk or spam, and to add your sending address to their contacts. | The recipient |
| No texts in SMS Tracking | Is texting turned on with Twilio? | Your admin |
Questions people ask
How do I know if a Crew Member got my email?
Open Reports › Audit Trail › Email Tracking (2.0), filter by their email address in To, and read the Status.
Can I see if an email was opened?
Yes. Opened emails show the status open.
Where do replies to texts go?
They're saved on the person's record. Add the Incoming SMS widget to see them on your dashboard.
Why are the times wrong?
They're in UTC, not your local time.
Other ways people ask this
- Did my email send?
- How do I check if an email bounced?
- Email log
- Where are text replies?
- Push notification history
- Crew says they never got the email
- How do I see incoming texts?
Related guides
- Message Your Crew and Clients: Start Here — the whole area
- Send a Message — email, text or push
- Inbox and Sent — messages in and out
- Turn On Text Messaging with Twilio — set up texting
- Find and Use Reports and Dashboards — all reports
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article