Troubleshooting Guide: Crew Members Cannot View Jobs

If crew members are unable to see jobs in the system, review the following possible causes and corrective steps:

1. Postal Code Verification

   • Confirm that the job’s work address postal code and the crew member’s postal code are correct.

   • The system uses a default 50-mile radius filter (unless adjusted).

   • If either code is incorrect, jobs outside the valid range will not appear.

2. Scheduling Conflicts

   • Ensure the crew member is not already scheduled to work at the same time as the job.

3. Calendar Availability

   • Check that the crew member has not blocked their availability in the calendar.

   • Blocked times will prevent jobs from appearing.

4. Configuration and Permissions

   • Verify that permission settings are correct. Some configurations can restrict job visibility, such as:

     • Crew members without a hire date cannot view jobs.

     • Permissions may be restricted by location or group using deny access rules.

5. Job Privacy Settings

   • Make sure the job is not marked as private, which would block general crew member visibility.

6. DNR (Do Not Return) Restrictions

   • Check whether the crew member is on the DNR list for the client.

   • If so, the job will not appear for them.

7. Matching Criteria

   • Review the job matching criteria setting.

   • If jobs are set to match by position only, crew members without the required position in their profile will not see the job.

8. Location or Group Permissions

   • Check if deny permission has been set by location or group.

   • If enabled, it may prevent the crew member from viewing certain jobs.