Every address change, new certificate or new bank account used to mean a phone call and someone in your office typing. Most of it doesn't need to.
Summary
Crew keep most of their own details current in the NextCrew app: name, email, birthdate, address, social media, photos, work history, licenses, certifications and bank details, and positions if you allow it. Your office keeps the rest: HR details, rates, pay classification, tags, groups, notes and violations, and checking what Crew upload. What goes wrong: Crew who never open the app, so their records go stale and your office ends up doing it all.
How to do it
- Invite every new Crew Member to the app as part of onboarding.
- When someone calls with a change they can make themselves, send them the Crew guide for it (links below) instead of typing it in.
- Verify licenses and certifications as they come in.
- Keep your side current on the record: HR tab, positions and rates, tags and groups. See Anatomy of a Crew Member Record.
- Watch Mobile Adoption at the top of HR › Crew Members. It shows how many of your Crew use the app.
That's the work shared, so the record stays right without your office doing it all. Read on for who owns each detail.
On this page
Why letting Crew do it is faster
| Without NextCrew | In NextCrew |
|---|---|
| Crew call or text every change, and someone types it in | Crew update their own details in the app. |
| Chasing paper copies of new certificates | Crew add them in the app with a photo, and your team verifies. |
| Collecting bank details on paper forms | Crew enter them in the app. |
| Records that are months out of date | The person who knows the detail is the one who keeps it current. |
Who keeps what current
| Detail | Crew, in the app | Your office |
|---|---|---|
| Name, email, birthdate | Yes | Can correct |
| Address, social media | Yes | Can correct |
| Photos | Yes | Can add |
| Work history | Yes | Adds references |
| Availability | Yes | Can update |
| Licenses and certifications | Yes, with a photo | Verifies each one |
| Bank details | Yes | Can add |
| Positions | Only if you allow it | Adds positions, levels and rates |
| HR Status, hire date, manager, office | No | Yes |
| Pay classification and rates | No | Yes |
| Tags, groups, notes, violations | No | Yes |
Positions matter most. Crew are offered jobs by position, so if you let Crew add their own, check them when they do.
Guides to send your Crew
- Name, contact details, address and photos: Set Up Your Profile
- When they can work: Set Your Availability
- Licenses and certifications: Add and Renew Licenses and Certifications
- Bank details: Set Up How You Get Paid
- How they hear from you: Choose Your Notifications
See it through your Crew's eyes
It's easier to send someone to the app when you know what they'll see there.
▶ Watch a tour of the Crew app
Your side of the record
- HR tab: HR Status, hire date, manager and office. See Set Up HR Statuses.
- Positions and rates: see Set Positions and Rates for a Crew Member.
- Pay: see Pay Setup: Employee, Contractor and Payroll Details.
- Credentials: verify what Crew upload. See Track Licenses and Certifications.
- Tags and groups: so you can find people fast. See Tags and Groups.
Get Crew using the app
- Check Mobile Adoption at the top of HR › Crew Members. The higher it is, the less your office has to type.
- On a Crew Member's record, the Account box shows Last Active On. A blank or old date means they aren't using the app.
- Make the app part of onboarding, and show new hires how to update their own details on day one.
- When someone calls with a change, walk them through doing it in the app once. They'll do it themselves next time.
The calls you'll get
| Someone says | What to do |
|---|---|
| Crew: "I moved." | They update their address in the app. Send them Set Up Your Profile. |
| Crew: "I've changed banks." | They update it in the app. Send them Set Up How You Get Paid. |
| Crew: "I got my forklift certificate." | They add it in the app with a photo, then your team verifies it. Send them Add and Renew Licenses and Certifications. |
| Crew: "I can't change my position." | Crew can only edit positions if you allow it. Add it for them, or ask an administrator about the permission. |
Other ways people ask this
- Can Crew update their own address?
- How do Crew change their bank details?
- What can a Crew Member edit in the app?
- How do I keep worker records up to date?
- Who updates a Crew Member's certifications?
Related guides
- Anatomy of a Crew Member Record — every tab on the record
- Stay Connected With Your Crew — birthdays, first days and messages
- Manage Your Crew: Start Here — the rest of life after hire
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