NextCrew makes the app your staffing agency uses. Your agency is your employer. They hire you, schedule you and pay you. NextCrew does not.
If your question is about pay, taxes, hours, your jobs or your account, only your agency can answer it. NextCrew cannot see or change any of it.
How to reach your agency
| 1 | Message your agency in the app: tap ☰, then Messages. |
| 2 | Or use the phone number or email your agency gave you. |
| 3 | Your agency's name and email are also in the ☰ menu, under Company. |
| 4 | For help using the app, tap ☰, then Help & Support. |
What NextCrew does, and what your agency does
NextCrew is technology. Your agency uses our app to post jobs, collect hours and keep records. We do not hire Crew, we do not set pay, and we do not send checks.
Every agency sets the app up its own way. That is why another Crew Member at a different agency may see different screens, different forms or a different way of getting paid. Your agency decides all of that.
So when something is wrong with your pay, your hours, your forms or your jobs, your agency is the one who can fix it. NextCrew cannot.
Which questions go where
| What you see | What to do | Who fixes it |
|---|---|---|
| Your pay is wrong, late or missing | Your agency runs payroll. NextCrew cannot see or change your pay. See My hours or pay are wrong. | Your agency |
| You need a W-2 or another tax form | Ask your agency or the payroll company they use. | Your agency |
| Hours are missing from your timesheet | Check the timesheet, then tell your agency. See Check and fix your timesheet. | Your agency |
| You made a mistake on an onboarding form | Ask your agency to send it to you again. See I made a mistake on a form I already sent. | Your agency |
| You are not seeing any jobs | Your agency decides which jobs you are offered. See Why can't I see any jobs?. | Your agency |
| Your account is disabled or locked | Only your agency can turn it back on. NextCrew cannot, and cannot see why it was turned off. See My account is locked, disabled or not active. | Your agency |
| You want to close your account | You can do this yourself in the app. See Close your account. | You |
| You cannot enter your SSN | Your agency decides whether the app asks for it. See Why can't I enter my SSN?. | Your agency |
| You are looking for work | NextCrew does not hire Crew. Apply to a staffing agency near you. | You |
| You do not know which agency you work for | Tap ☰. The name and email are under Company. | You |
| You need help using the app | That is what these guides are for. Tap ☰, then Help & Support. | You |
If your agency is not replying
Keep trying, and try more than one way. Call the phone number as well as sending an email, and message them in the app.
There is nothing NextCrew can do here. We cannot chase your agency for you, pass a message to them, or act for them. We do not run their payroll and we cannot see it.
If you work on site, your supervisor or the person who booked you is often the fastest way to reach someone.
If you work for more than one agency
Several staffing agencies can use NextCrew, and you may work for more than one of them. That is common.
Each agency is a separate employer. Each one has its own account, its own profile and its own pay. A question always goes to the agency that gave you that job. See Work for more than one agency.
Only your agency can
- Hire you, schedule you and end an assignment.
- Pay you, and fix anything about your pay, hours or tax forms.
- Turn your account back on if it is disabled.
- Decide which jobs you are offered and which forms you fill in.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- Is NextCrew a staffing company?
- Are you hiring?
- Can I work for NextCrew?
- Who is my employer?
- Who do I call about my pay?
- My agency isn't answering me.
- Why can't you fix my paycheck?
- I don't see the company I work for.
- Why do I have two agencies in the app?
- NextCrew won't help me.
Related guides
- Message your agency
- Work for more than one agency
- My hours or pay are wrong: who to contact
- My account is locked, disabled or not active
- Welcome to NextCrew: get started in 10 minutes
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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