Your agency decides whether you enter your Social Security number in NextCrew. If they ask for it, everyone has to provide it. If the box will not open, your agency does not collect it here.
Never type a made-up number in the SSN box, and do not use someone else's. Your Social Security number goes on your tax forms, so a wrong one can hold up your pay and cause tax problems later. NextCrew cannot change or remove it for you once it is saved, and NextCrew cannot decide whether your agency asks for it. Only your agency can.
Do this
| 1 | Tap Profile at the bottom of the app. |
| 2 | Tap Personal Information. |
| 3 | If the SSN box opens, type your real Social Security number and save. |
| 4 | If the box will not open, your agency does not collect it in the app. Ask them where to provide it. |
| 5 | If you cannot save your details without an SSN, message your agency. |
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| The SSN box will not open when you tap it | Your agency does not collect your Social Security number in NextCrew. Ask them where to give it instead. | Your agency |
| You cannot save your details without an SSN | Message your agency. Only they can change whether it is asked for. | Your agency |
| You would rather not give it | Talk to your agency, because they are your employer and they decide. NextCrew cannot skip it or make an exception for you. | Your agency |
| You are not sure what to enter | Only your own real Social Security number. A made-up or borrowed number causes tax problems later, and NextCrew cannot undo it. | You |
Why your agency asks for it
Your agency needs it to pay you and to prepare your tax forms.
Some agencies keep this information in another system. Those agencies turn the box off in NextCrew, so you will not see it. That is normal, and it does not mean anything is wrong with your account.
Only your agency can
- Decide whether you enter your Social Security number in NextCrew.
- Tell you where to give it if the app does not ask for it.
- Change whether it is required.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- I can't enter my SSN.
- The SSN box won't open.
- Nothing happens when I tap the SSN field.
- Why does NextCrew need my Social Security number?
- Can I skip the SSN?
- I can't save my profile without an SSN.
- Do I have to give my Social Security number?
- Where do I put my SSN?
Related guides
- Set up your profile
- Is my information safe?
- Complete your hiring documents
- NextCrew is the app, your agency is your employer
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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