Tap Profile, then Account Information, then CANCEL ACCOUNT. You're signed out, your account with that agency is canceled, and your agency is told. If you have jobs coming up, tell your agency too, so they can find someone else.
Do this
| 1 | Tap Profile at the bottom of the screen. |
| 2 | Tap Account Information. |
| 3 | Tap CANCEL ACCOUNT. |
| 4 | You're signed out, your account is canceled, and your agency is told. If you have upcoming jobs, let your agency know. |
If you work for more than one agency
Canceling closes your account with the agency you're signed in to. To leave another agency too, switch to it and do the same there. See Work for more than one agency.
What happens to your records
Your agency may need to keep some records, such as your timesheets, pay and tax forms, by law. Ask them what they keep and for how long.
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| You only want fewer emails or texts | You don't need to close your account. See Choose your notifications. | You |
| You can't sign in to cancel | Contact your agency and ask them to close your account. | Your agency |
| You canceled by mistake | Contact your agency straight away. | Your agency |
| You still get messages after you canceled | Contact your agency. | Your agency |
Only your agency can
- Close your account if you can't sign in.
- Tell you which records they keep.
- Stop job emails and texts.
Call or email your agency, using the phone number or email they gave you.
Other ways people ask this
- How do I delete my account?
- How can I permanently delete my account and data?
- I'd like my profile deleted.
- Please remove me from your system.
- How do I cancel my account?
Related guides
- Work for more than one agency
- Choose your notifications
- Who to contact: your agency or NextCrew
- Is my information safe?
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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