Your agency pays you, so they're the only ones who can fix your pay. NextCrew is the app they use and can't see or change your pay. Message your agency with the details below.
Do this
| 1 | Open the timesheet for that job and check the hours. See Check and fix your timesheet. |
| 2 | Note the date, the job and what's wrong. |
| 3 | Message your agency in the app, or call them. |
| 4 | For tax forms such as a W-2, ask your agency or their payroll company. |
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| The hours on your timesheet are right but your pay is wrong | Your agency's payroll team fixes this. | Your agency |
| The hours on your timesheet are wrong | Fix them if you can, or ask your agency. See Check and fix your timesheet. | You, then your agency |
Only your agency can
- Fix your pay or hours.
- Send your W-2 or other tax forms.
- Tell you your pay date.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- I haven't been paid.
- My pay is wrong.
- Where can I find my W-2?
- When do I get my paycheck?
- Whom do I contact about my hours?
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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