If your account is locked, reset your password to unlock it. If it's disabled or not active, only your agency can turn it back on.
Find your message
| 1 | Locked (after 5 wrong passwords): tap Forgot Password and reset your password. That unlocks it. |
| 2 | Not active: find the activation email from when you signed up and tap its link. |
| 3 | Disabled: contact your agency. NextCrew can't turn it back on. |
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| It's still locked after a reset | Ask your agency to unlock it. | Your agency |
| You can't find the activation email | Check Spam and Junk, or ask your agency to resend it. | Your agency |
| It's disabled at one agency but not another | Each agency controls its own account. Sign in to the other one. See Work for more than one agency. | You |
Only your agency can
- Turn a disabled account back on.
- Unlock an account that stays locked.
- Resend your activation email.
Call or email your agency, using the phone number or email they gave you.
Other ways people ask this
- My account is locked.
- My account is disabled.
- It says my account isn't active.
- Why was my account deactivated?
- Can you please re-enable my account?
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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