If your account is locked, reset your password to unlock it. If it's disabled or not active, only your agency can turn it back on.
Find your message
| 1 | Locked (after 5 wrong passwords): tap Forgot Password and reset your password. That unlocks it. |
| 2 | Not active: find the activation email from when you signed up and tap its link. |
| 3 | Disabled: contact your staffing manager at your agency. NextCrew can't turn it back on or tell you why it was disabled. |
Why your account was disabled
Your agency decides who can use its account in NextCrew. An agency may disable an account for its own reasons, for example if you haven't worked or signed in for a while, or because of a conduct or policy issue.
NextCrew doesn't make this decision, can't see the reason and can't turn your account back on. Only your staffing manager can. Contact them directly and ask what you need to do.
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| It's still locked after a reset | Ask your agency to unlock it. | Your agency |
| You can't find the activation email | Check Spam and Junk, or ask your agency to resend it. | Your agency |
| It's disabled at one agency but not another | Each agency controls its own account. Sign in to the other one. See Work for more than one agency. | You |
| You want to know why it was disabled | Ask your staffing manager. NextCrew can't see the reason. | Your agency |
Only your agency can
- Turn a disabled account back on.
- Tell you why it was disabled.
- Unlock an account that stays locked.
- Resend your activation email.
Call or email your agency, using the phone number or email they gave you.
Other ways people ask this
- My account is locked.
- My account is disabled.
- It says my account isn't active.
- Why was my account deactivated?
- Why did my agency disable my account?
- Can you please re-enable my account?
- Can NextCrew turn my account back on?
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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