Stuck on a screen, or think something's broken? Here's the fastest route to an answer.
Summary
Search the help center first: most questions already have a guide. If your agency has CrewPilot, ask it in plain words without leaving the screen. If you're still stuck, or something looks broken, submit a ticket to NextCrew support. What slows a ticket down: no screenshot, and no way to find the record. Say which screen, which Crew Member or order, and what you expected to happen.
How to do it
- Search the help center with the words on your screen, such as "approve timesheet".
- Or open CrewPilot (the sparkle icon) in NextCrew and ask your question.
- Still stuck? Go to Submit a ticket.
- Enter your email, pick your company, and write a subject that names the screen.
- Describe what you did, what you expected and what happened. Attach a screenshot showing the browser address bar.
That's a ticket support can act on. Read on for what makes the difference between one reply and five.
On this page
Which route, when
| You want to | Go to | Why |
|---|---|---|
| Learn how to do something | The help center | Step-by-step guides, most with a video. |
| Ask a quick question without leaving the screen | CrewPilot, if your agency has it | Points you to the right guide, and answers questions about your data. See Ask CrewPilot. |
| Report something broken, or ask about your setup | A support ticket | A person on the NextCrew team looks at your account. |
| See what changed in a release | What's New | A page for each release, newest first. |
What to put in a ticket
| Include | Example |
|---|---|
| The screen | Workspace › Orders › the order's Offers tab |
| The record | The order number, or the Crew Member's name |
| What you did | Clicked Confirm on two offers |
| What you expected | Both offers to show Confirmed |
| What happened | One stayed Requested, no error shown |
| A screenshot | The whole screen, with the address bar visible |
The address bar tells support exactly which record and screen you were on. A short screen recording is even better for anything that happens in steps.
Why it's faster this way
| A vague ticket | A complete ticket |
|---|---|
| "Timesheets aren't working." Support has to ask which ones, where and what. | Support can open the record and start straight away. |
| One ticket per symptom, sent as they come up | One ticket with every symptom and example together |
If something isn't working
| What you see | Check this first | Who fixes it |
|---|---|---|
| No CrewPilot icon | It's added from App Marketplace. See Ask CrewPilot. | Your NextCrew admin |
| Your company isn't in the ticket form's list | Choose the closest match and name your company in the description. | You |
| A guide doesn't match your screen | Submit a ticket with a screenshot and the guide's link, so it gets fixed. | NextCrew support |
Questions people ask
Can I attach more than one screenshot?
Yes. Attach as many as help explain it.
Should my Crew or clients contact NextCrew support?
During your implementation, NextCrew supports your Crew through the rollout. After graduation, your agency is their first line: they ask you, and your team raises a ticket if it's needed. See Your NextCrew Implementation.
Where do I see what's new?
The What's New folder in the help center has a page for each release.
Other ways people ask this
- How do I contact NextCrew support?
- How do I submit a ticket?
- Where is the NextCrew help center?
- Who do I call when NextCrew isn't working?
- How do I report a bug?
Related guides
- Guides for Staffing Agencies: Start Here — the learning path
- Ask CrewPilot: Get Answers About NextCrew and Your Data — answers inside NextCrew
- How NextCrew Works: The Big Picture — how the pieces fit
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