Your list of agencies is saved on the device you are using, not on your account. That is why an agency can be missing on a new phone or tablet, and why one you no longer work with stays in the list.
Each device keeps its own list. Signing in to an agency on your phone does not add it to your tablet.
Add an agency to this device
| 1 | On the device where the agency is missing, tap ☰, then the power icon, to sign out. |
| 2 | Sign in with the username and password for the agency that is missing. Each agency gives you its own. |
| 3 | From now on, tap ☰, then the company name, to switch between your agencies on this device. No need to sign out. Work for more than one agency shows the switch, with a one minute video. |
Why your agencies are saved per device
The app saves your agencies on the device you signed in on. A new phone or a new tablet has nothing saved yet, so the list starts empty.
That is why one device can show an agency another device does not. Your phone has it saved. Your tablet has not been signed in to that agency yet. Once both are signed in, you switch between them from the menu on either one. See Work for more than one agency.
Signing out does not take an agency off the list. It stays there for next time, so you only sign in once per device.
Remove an agency you no longer work with
The app cannot take a single agency off the list yet. We have it logged as something to add.
Until then, the only way to clear the list is to delete the app from your device and install it again. That empties the list completely.
Before you do it, read this. You will have to sign in again to every agency you still work with. Have the username and password for each of them ready first. If you are not sure of them, ask each agency before you delete the app.
If that is more trouble than it is worth, you can leave the agency in the list and ignore it. It does not affect your jobs, your hours or your pay with your other agencies.
Taking an agency off your device is not the same as closing your account with them. If you want the account itself closed, see Close your account.
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| An agency shows on one device but not another | Each device keeps its own list. Sign in to that agency once on the device where it is missing. | You |
| You got a new phone or tablet and the list is empty | Nothing is wrong. Sign in to each of your agencies once on the new device. | You |
| You signed in but the agency still is not there | You may be using another agency's username or password. Each agency has its own. See It says my username or password is wrong. | You |
| You do not have the sign in details for that agency | Ask that agency for them. We do not hold them. | Your agency |
| You signed out and the agency is still in the list | That is normal. Signing out does not remove it. See Remove an agency you no longer work with. | You |
| You reinstalled the app and now everything is gone | That is what reinstalling does. Sign in again to each agency you still work with. | You |
Only your agency can
- Send you the username and password for their account.
- Tell you whether your account with them is still active.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- One of my agencies is not showing up on the iPad app.
- An agency disappeared from the app.
- It shows on my Android but not on my iPad.
- I got a new phone and my agency is gone.
- How do I add my agency back to the app?
- How do I delete an agency from the company list?
- I no longer work for them but they still show up.
- Can I remove a company from the app?
Related guides
- Work for more than one agency
- I signed in to the wrong agency
- I can't sign in to the NextCrew app
- Close your account
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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