Ask for a new link and use it straight away. Only the newest link works. Then choose a new password you haven't used before.
Do this
| 1 | On the sign-in screen, tap Forgot Password. |
| 2 | Enter your email address and send it. |
| 3 | Open the newest email from NextCrew and tap the link. |
| 4 | If the link opens a blank page, copy it and paste it into your web browser. |
| 5 | Choose a new password you haven't used before. |
| 6 | Sign in with your email address and your new password. |
▶ Watch the password reset (2 minutes)
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| No email arrives | Check Spam and Junk, then wait 5 minutes and try again. | You |
| It says you don't have permission to reset | Your account may be disabled. See My account is locked, disabled or not active. | Your agency |
| It says there's no account | See It says there's no account with my email. | You |
Only your agency can
- Check your account if the reset keeps failing.
Call or email your agency, using the phone number or email they gave you.
Other ways people ask this
- The password reset link doesn't work.
- The reset link says it expired.
- I reset my password but the new one says it's incorrect.
- It says I don't have permission to change my password.
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article