Sign in with your email address in the Username field. That fixes this message for most people. If it still says your password is wrong, reset it. It takes about 2 minutes.
Fix it
- Open the app. In Username, type the email address you signed up with.
- Type your password. Check that Caps Lock is off and there are no spaces.
- Still wrong? Tap Forgot Password and enter your email.
- Open the email from NextCrew and tap the link. Use the newest email if you got more than one.
- Choose a new password. Don't reuse an old one.
- Go back to the app and sign in with your email and your new password.
▶ Watch the password reset (2 minutes)
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| No reset email arrives | Check your Spam or Junk folder. Wait 5 minutes, then ask for a new one. | You |
| The reset link says it expired | Ask for a new link and use it right away. Only the newest link works. | You |
| It says there's no account with your email | Try the other email addresses you use. You may have signed up with a different one. | You, then your agency |
| You work for more than one agency | Each agency has its own password. Use the password for the agency you want to sign in to. See Work for more than one agency. | You |
| It says your account is locked or disabled | See I can't sign in to the NextCrew app. | Your agency |
Only your agency can
- Change the email address on your account.
- Turn a disabled account back on.
Call or email your agency, using the phone number or email they gave you.
Other ways people ask this
- It says invalid username or password.
- I forgot my username.
- My password doesn't work.
- I reset my password and the new one says it's incorrect.
- I can't remember my password.
- The forgot password button isn't working for me.
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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