Your agency pays you, not NextCrew. If your agency uses NextCrew for pay details, add your bank information under Profile. Some agencies use a pay card or their own payroll company instead. They'll tell you how.
Do this
| 1 | Tap Profile and scroll down to Bank Information. |
| 2 | Enter your account type, bank name, the name on the account, your account number and routing number. |
| 3 | Check every number carefully. |
| 4 | Tap UPDATE to save. |
In Canada
You'll see Bank Number and Transit Number instead of a routing number.
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| You don't see Bank Information | Your agency takes your pay details another way. Ask them. | Your agency |
| It won't save | Check each number, then try again. If it still fails, ask your agency. | You, then your agency |
| You got an email from a payroll or pay card company | Your agency uses that company. Follow its steps, or ask your agency. | Your agency |
Only your agency can
- Tell you when and how you get paid.
- Set up direct deposit or a pay card.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- How do I set up direct deposit?
- I need to update my banking information.
- It won't let me add my bank information.
- I got an email to set up a payment account.
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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