The Crew Preference feature in NextCrew allows staffing managers to easily mark crew members as preferred or not preferred (DNR) for specific clients. This ensures the right crew is connected to the right client, improving client satisfaction and streamlining job fulfillment.
Key Benefits
Personalized Client Experience: Match crew based on each client’s preferences.
Reduced Risk of Reassignment Issues: Automatically hides jobs from DNR crew, avoiding declined shifts.
Faster Job Confirmations: Clients can confirm preferred crew directly from the self-service module.
Private Talent Pools: Clients build their own bench of ready-to-work talent.
Rate Customization: Assign special rates for crew highly demanded by certain clients.
By the Numbers
3x faster confirmations when clients use their preferred crew pool.
100% prevention of offering jobs to DNR crew for that client.
Up to 25% higher client retention when personalized crew pools are used.
Prerequisites
Access to Client Details in NextCrew.
Client records set up in the system.
Crew members added to NextCrew.
Permission & Configuration
Required Role: Manager or Administrator.
Where to Configure:
Go to Clients > Select Client > Crew Preference tab.
Add or remove crew from Preferred or Not Preferred (DNR) lists.
Optionally, assign custom pay rates when adding preferred crew.
Configuration Tip: Use Notes to capture client feedback on why a crew member is preferred or not preferred.
Step-by-Step Instructions
Navigate to Clients from the main menu.
Select the client record.
Click on the Crew Preference tab.
Click Add Crew and search for the desired crew member.
Select whether the crew should be Preferred or Not Preferred (DNR).
(Optional) Configure a custom rate for that crew member if required by the client.
Add a note to document why the client marked the crew this way.
Save changes.
Pro Tip: DNR crew will automatically not see open jobs from this client, reducing unnecessary declines and confusion.
Example/Use Case Scenario
Client ABC Catering loves working with crew member Sarah, but does not want John on their events.
Sarah is added to Preferred Crew with a premium rate.
John is marked as Not Preferred (DNR).
Next time ABC Catering requests staff, Sarah appears in their pool automatically, while John will not be considered.
Pro Tips & Best Practices
Regularly update crew preferences after each job based on client feedback.
Use the Notes field to capture detailed reasons—this helps managers make informed staffing decisions later.
Review the Crew Preference Report monthly to analyze patterns and adjust talent pools accordingly.
For high-demand clients, proactively build a preferred pool to speed job confirmations.
Related Articles
How to Assign Crew to a Job – Steps for staffing open shifts.
Managing Client Self-Service Module – How clients confirm their preferred crew.
Configuring Pay Rates for Specific Clients – Set special rates for premium crew.
Generating Crew Reports – Access insights on preferred vs. non-preferred pools.
FAQ
Q1: Will DNR crew see jobs for the client they are restricted from?
A1: No, DNR crew are automatically excluded from that client’s jobs.
Q2: Can the same crew be preferred for one client and DNR for another?
A2: Yes, preferences are stored at the client level, so they vary for each client.
Q3: What happens if a client changes their mind about a crew member?
A3: Simply update the Crew Preference tab to remove or change the preference.
Related Reports, AI, & Automation
Crew Preference Report: List of all crew preferred or DNR by client.
AI Suggestion Tool: Recommends best-fit crew based on past client ratings and notes.
Legal & Compliance
Respect Do Not Rehire (DNR) requests to avoid client dissatisfaction or legal conflicts.
Maintain proper documentation in Notes for transparency.
Legacy Compatibility
This functionality is fully compatible with legacy system
Feedback/Support
Have feedback or need assistance with Crew Preference setup? Contact your NextCrew support representative or submit feedback via the Help & Support section in your dashboard.