Your staffing agency decides what you can see and do. If a button, a page or a rate isn't there, ask your agency to turn it on.
What to do
| 1 | Note what you're trying to do and where. |
| 2 | Check the table below. Most of these are agency settings. |
| 3 | Call or email your agency and ask them to turn it on. |
What your agency controls
| What you see | What to do | Who fixes it |
|---|---|---|
| No bill rate or pay rate | Your agency chooses whether you see rates. | Your agency |
| You can't change clock-in times | See Why can't I change a clock-in time? | Your agency |
| You can request Crew but not confirm them | Your agency confirms for you. | Your agency |
| You can't place orders | Your agency hasn't given you permission. | Your agency |
| No Invoices or Tasks | Your agency hasn't shared them with you. | Your agency |
| You see some jobs but not others | You may only see certain locations or departments. | Your agency |
Only your agency can
- Change what you can see and do.
Call or email your contact at your staffing agency.
Other ways people ask this
- Why can't I see the rates?
- Why is the button missing?
- I don't have access to that page.
- Why can't I confirm workers?
Related guides
If your agency's site has its own name and logo, it is powered by NextCrew and works the same way.
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