Update the app first. Most problems go away with the latest version. If not, restart your phone, then delete the app and install it again.
Do this
| 1 | Update NextCrew from the App Store or Google Play. |
| 2 | Restart your phone. |
| 3 | Still wrong? Delete the app, install it again and sign in. |
| 4 | Try without Wi-Fi, using mobile data instead. |
| 5 | Check your phone runs iOS 14 or newer, or Android 10 or newer. |
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| An error message | Take a screenshot and send it to your agency. | Your agency |
| You want to use it on a computer | The full app is on your phone. On a computer, you can only fill in forms and applications. | You |
| The app won't install | See Download the NextCrew app. | You |
| The app keeps closing or won’t open | Turn off any VPN, restart your phone, reinstall NextCrew, free up storage and update your phone. See the steps for Android and iPhone. | You |
| Google Play says your device isn’t compatible | See Download the NextCrew app. | You |
The app says you're offline
If you have no signal at all, see Why can't I clock in?
If you do have signal and the app still says you're offline, try these in order. Check after each one.
- If you use a VPN, turn it off. A VPN can stop the app connecting.
- Check your internet: open any website in your phone's browser.
- Let NextCrew use mobile data. Android: Settings › Apps › NextCrew › Mobile data, and turn on Background data. iPhone: Settings › Mobile Data (or Cellular), and turn on NextCrew.
- Turn Airplane mode on for 10 seconds, then off again.
- Close NextCrew completely and open it again.
The app keeps closing or won't open
Try these in order.
- If you use a VPN, turn it off.
- Restart your phone.
- Delete NextCrew and install it again. Android: press and hold the app › Uninstall, then install it from Google Play. iPhone: press and hold the app › Remove App › Delete App, then install it from the App Store.
- Free up storage. Android: Settings › Storage. iPhone: Settings › General › iPhone Storage.
- Update your phone. Android: Settings › Software update. iPhone: Settings › General › Software Update.
Still closing? Message your agency with your phone model, your Android or iOS version, and a screenshot. Android: Settings › About phone. iPhone: Settings › General › About.
Only your agency can
- Report a problem you can't fix.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- My app keeps not working.
- The app keeps crashing.
- I keep getting an error message.
- Can I use NextCrew on my laptop?
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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