Most clock-in problems are location. Turn on location for NextCrew and stand at the job site. If it still won't work, tell your agency so your hours are still recorded.
Do this
| 1 | Check that you're at the job site, not the parking lot or the building next door. |
| 2 | Turn on location for NextCrew in your phone's settings. Choose While Using the App or Always. |
| 3 | Check your job is in the Confirmed tab. You can only clock in to confirmed jobs. |
| 4 | Update the app from the App Store or Google Play. |
| 5 | Try without Wi-Fi, using mobile data instead. |
▶ Watch the clock-in guide (3 minutes)
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| "Work location distance" error | Move closer to the job site. If you're already there, the job address may be wrong. Tell your agency. | You, then your agency |
| No signal or no internet | You can still clock in. The app saves your clock-in and sends it when you're back online. Your location isn't recorded for a clock-in made offline. | You |
| The camera won't open | Allow camera access for NextCrew in your phone's settings. | You |
| Nothing works | Tell your agency or your on-site supervisor. They can clock you in or add your time. | Your agency |
| The app says you’re offline, but you have signal | Turn off any VPN, check your internet, let NextCrew use mobile data, then close and open the app. See the steps for Android and iPhone. | You |
| Click here to provide location permission, or the Clock In button is gray | Allow location for NextCrew and turn on precise location. See the steps for Android and iPhone. | You |
| Cannot clock in / out of past job | The job has ended. After a job ends, you only have a short time to clock in or out, and your agency decides how long. After that, message your agency so they can fix your hours. | Your agency |
Allow location on your phone
NextCrew checks your location only when you clock in and clock out, and you need to be at the job site. This is called geofencing. Your agency sets how close you need to be, and it can be different for each job.
| What you see | What to do |
|---|---|
| Click here to provide location permission | Tap it, then allow location as shown below. |
| The Clock In button is gray, or the app shows you far from the job | Turn on location and set it to precise, as shown below. |
Allow location on Android
- Settings › Apps › NextCrew › Permissions › Location.
- Choose Allow all the time or Allow only while using the app.
- Turn on Use precise location.
Allow location on iPhone
- Settings › Privacy & Security › Location Services, and turn it on.
- Scroll down and tap NextCrew.
- Choose Always or While Using the App.
- Turn on Precise Location.
Then close and open NextCrew and try again. Still not working? Take a screenshot and message your agency in the app. If you're at the site and it still says you're too far away, the job address may be wrong, and your agency can fix it.
Only your agency can
- Clock you in, or add your time for you.
- Fix a wrong job address.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- I can't clock out of my last job.
- I can't clock in.
- It says I'm not at the job site but I am.
- The app won't let me punch in for my shift.
- I can't clock in since the update.
- My supervisor can't clock us in.
- The Clock In button is gray.
- It says I'm too far from the job.
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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