Get the NextCrew Mobile app from the App Store or Google Play. It's free for you to download. Then sign in with the details your agency gave you.
Do this
| 1 | On an iPhone, open the App Store link. On Android, open the Google Play link. |
| 2 | Tap Get or Install. |
| 3 | Open the app and allow notifications, so you hear about new jobs and changes to your jobs. |
| 4 | Sign in. Type your email address in the Username field, then your password. |
▶ Watch the NextCrew app for Crew
Does your agency have its own app?
Some agencies give their Crew a branded app. If yours does, search the App Store or Google Play for your agency's name instead. It is powered by NextCrew and works the same way.
What you need
An iPhone with iOS 14 or newer, or an Android phone with Android 10 or newer. All download links and how-to videos are also on the NextCrew page for Crew Members.
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| The app won't download | Update your phone's software, free up some storage, then restart your phone and try again. | You |
| You can't find the app | Search for your agency's name. They may have their own app. | You |
| You can't sign in | See I can't sign in to the NextCrew app. | You |
| Your work phone blocks new apps | Use a personal phone, or ask whoever manages your work phone. | You |
| You want to use NextCrew on a laptop | You can fill in your hiring forms on a computer. Everything else, like finding jobs, clocking in, and your hours and pay, is in the NextCrew app on your phone. | You |
| Google Play says your device isn’t compatible | Clear the Play Store cache and update Google Play and Android. See the steps. | You |
Google Play says your device isn't compatible
This shows in the Google Play Store when you install or update NextCrew. Try these in order.
- Restart your phone.
- Clear the Play Store cache: Settings › Apps › Google Play Store › Storage › Clear cache.
- Still there? On the same screen, tap Clear data. You'll need to sign in to Google Play again.
- Clear the Google Services Framework cache: Settings › Apps › Google Services Framework › Storage › Clear cache. If you don't see it, open the menu and choose Show system apps.
- Update Google Play: open Google Play, tap your profile picture › Settings › About › Update Play Store.
- Update Android: Settings › Software update › Download and install.
- Open Google Play and install NextCrew again.
NextCrew needs Android 10 or newer. Don't install NextCrew from other websites or APK files.
Still not working? Message or call your agency with your phone model and Android version (Settings › About phone).
Only your agency can
- Send you your username and password, or your sign-up link.
Call or email your agency, using the phone number or email they gave you.
Other ways people ask this
- How do I download the NextCrew app?
- I can't find the app in the store.
- The app won't install on my phone.
- Is there an app for my agency?
Related guides
- I can't sign in to the NextCrew app
- Set up your profile
- Welcome to NextCrew: get started in 10 minutes
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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