Update the app first. Most problems go away with the latest version. If not, restart your phone, then delete the app and install it again.
Do this
| 1 | Update NextCrew from the App Store or Google Play. |
| 2 | Restart your phone. |
| 3 | Still wrong? Delete the app, install it again and sign in. |
| 4 | Try without Wi-Fi, using mobile data instead. |
| 5 | Check your phone runs iOS 14 or newer, or Android 10 or newer. |
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| An error message | Take a screenshot and send it to your agency. | Your agency |
| You want to use it on a computer | The full app is on your phone. On a computer, you can only fill in forms and applications. | You |
| The app won't install | See Download the NextCrew app. | You |
Only your agency can
- Report a problem you can't fix.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- My app keeps not working.
- The app keeps crashing.
- I keep getting an error message.
- Can I use NextCrew on my laptop?
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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