Open the shift, tap VIEW DETAILS, then DECLINE, and message your agency. Close to the start time, some agencies turn this off. Then you must call them.
Do this
| 1 | Tap the Confirmed tab. |
| 2 | Tap VIEW DETAILS on the shift you can't work. |
| 3 | Tap DECLINE. |
| 4 | Send your agency a message to say why. The sooner you tell them, the easier it is to find cover. |
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| There's no Decline button | Your agency doesn't allow canceling this close to the shift. Call them. | Your agency |
| You're sick on the day | Call your agency straight away. | Your agency |
Only your agency can
- Cancel a shift close to its start time.
- Take you off a client's jobs if you don't want to work there again.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- How do I cancel a shift?
- Why can't I cancel my job?
- I'm sick and can't go to work.
- I don't want to work for this client again.
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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