If your agency needs a background check, you'll get an email from the company that runs it. Open the link, fill in your details and give your consent. The results go to your agency.
Not every agency runs a background check. If yours does, they'll tell you.
Do this
| 1 | Look for an email about your background check. It may come from the check company, not from your agency. |
| 2 | Open the link and fill in the details it asks for. |
| 3 | Read the consent form and sign it. |
| 4 | Submit. The result goes to your agency. |
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| No email arrived | Check Spam or Junk, then ask your agency to resend it. | Your agency |
| You have a question about your result | Ask the check company named in the email, or your agency. | The check company or your agency |
Only your agency can
- Resend the background check request.
- Tell you how the result affects your hiring.
Call or email your agency, using the phone number or email they gave you.
Other ways people ask this
- How do I do my background check?
- I never got the background check email.
- How long does a background check take?
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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