Your agency added you to a channel. It's a group chat for a job or a team, so you get the details and can ask questions in one place.
Summary
A channel is a group conversation your agency sets up. You don't create one, you're added. Open Messages in the app and tap the Channels tab. Everyone in the channel sees what you write, and you can send a photo or a file. You hear about new messages by phone notification and email, and by text if your agency uses texting. If you can't see the Channels tab, update the app.
How to do it
- Open Messages in the NextCrew app.
- Tap the Channels tab.
- Tap a channel to open it.
- Type in the message box and tap Send. Tap the paperclip to send a photo or a file.
▶ Watch how channels work in the app
That's you in the conversation. Read on if you can't find Channels or can't see older messages.
On this page
What a channel is
A channel is a group chat. Your agency creates it and adds you. Everyone in it sees the same messages and can reply, so it's the place for questions others on the job want answered too.
Need to say something just to your agency? Use Messages instead. Everyone in a channel can read what you write, including your agency.
Send a photo or a file
Tap the paperclip next to the message box, choose the photo or file, and send it. It's the quickest way to show where you parked, or that something on site isn't right.
How you hear about new messages
When someone posts, you get a notification on your phone and an email. If your agency has turned on texting, you get a text too. Keep NextCrew notifications on so you don't miss one.
You can't leave a channel or turn off notifications for just one. If a channel isn't for you, ask your agency to take you out.
If something looks wrong
| What you see | What to do | Who fixes it |
|---|---|---|
| No Channels tab in Messages | Update NextCrew from the App Store or Google Play. Channels needs version 4.36 or later. | You |
| A channel you were in has gone | Your agency took you out or deleted it. Ask them if you still need it. | Your agency |
| You can't see older messages | You only see messages from when you were added. Ask in the channel and someone will repeat it. | You |
If something in a channel matters to you, like an address or a contact number, save it somewhere of your own. A channel can be deleted.
Questions people ask
Can I start a channel?
No. Your agency creates channels and adds people.
Who can see what I write?
Everyone in the channel, including your agency.
Can I get channel messages by text?
Yes, if your agency has turned on texting. You also get a phone notification and an email.
Can I leave a channel?
No. Ask your agency to take you out.
Can I send a photo?
Yes. Tap the paperclip next to the message box.
Other ways people ask this
- Where are channels in the app?
- I can't find Channels.
- How do I reply in a group chat?
- Why can't I see older messages?
- How do I leave a group chat?
Related guides
- Message Your Agency — talk to your agency one to one
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