Change your username or password under Profile › Account Information. To change your main email address, ask your agency.
Do this
| 1 | Tap Profile, then Account Information. ▶ Watch this step (0:49) |
| 2 | Tap the Username or Password field and type the new one. Tap the eye icon to check it. |
| 3 | Tap UPDATE. |
| 4 | Sign out, then sign in again with your new details. |
▶ Forgot your password? Watch how to reset it
If this doesn't work
| What you see | What to do | Who fixes it |
|---|---|---|
| You need to change your main email | Your agency changes it for you. | Your agency |
| You forgot your password | Tap Forgot Password on the sign-in screen. See It says my username or password is wrong. | You |
Only your agency can
- Change your main email address.
Message your agency in the app, or use the phone number or email they gave you.
Other ways people ask this
- How do I change my password?
- How do I change my username?
- I need to change my email address.
- I can't get into my old email.
Related guides
If your agency gives you its own branded app, it is powered by NextCrew and works the same way.
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