Omni-channel in NextCrew refers to a unified communication approach that supports Email, Text Messages, and Push Notifications. It ensures crew members receive messages via their preferred method of communication, enhancing responsiveness and flexibility.
How Omni-channel Works in NextCrew
NextCrew's communication module offers three primary ways to send messages, each designed to meet specific needs:
1. Email
Emails in NextCrew are sent on behalf of the user, meaning the sender's email address is used as the "from" address. This setup ensures professional correspondence. If a crew member replies to the email, the response goes directly to the user's inbox for continuity.
To guarantee trusted and secure email delivery, users must authenticate their domain through Twilio/SendGrid. This step minimizes the risk of emails being marked as spam.
See Also
How to Authenticate your domain
How to view Email Sent to users
FAQ
1. Which email is being used for automated communication
For all automated communication such as expiring licenses or job reminders or confirmation we use the email specified in the company configuration.
2. Push Notifications
Push Notifications allow users to send short, immediate updates directly to crew members’ mobile devices through the NextCrew mobile app. When crafting a message, you can choose to enable a push notification to ensure the crew member receives the alert promptly.
Keep in mind that iOS and Android devices impose character limits on push notifications. Tailoring messages to fit within these constraints ensures your notifications are delivered effectively.
3. Text Messages
Text messaging is another robust feature of the Omni-channel module. Users can send messages directly from their own phone numbers, which provides a personal touch and builds trust.
To activate this capability, a Twilio account is required. Twilio integrates seamlessly with NextCrew as part of its marketplace.
FAQ
1. What happens when someone replies to a text message
It will be stored in their profile
See Also
How to setup Twillio Account
Why Omni-channel Matters for Crew Communication
By supporting multiple communication modes, NextCrew's Omni-channel module empowers crew members to remain connected in the way that works best for them. Whether it’s the immediacy of a text, the formality of an email, or the convenience of a push notification, this feature ensures deliveries are timely and preferences are respected.