At NextCrew we will provide training when your company first starts.
During that training your company will have identified and assigned a NextCrew master for your company. This person is meant to master all aspects of NextCrew so it creates a smooth support process for the future!
The NextCrew Master will work directly with the NextCrew Technical Support team to get questions answered for your company. They will also provide training for any of your future employees.
All Internal Admins have access to the Support tab in your portal.
Your Admins will provide assistance to your staff/crew ( the people that clock in and out on the app )
When your admin is unsure of how to assist they will either filter issues to the NextCrew Master or use the Support button to ask Questions about the issue their staff/crew are experiencing.
In turn NextCrew will Teach the admin/Nextcrew Master how to solve the issue in the future/ or in the instance that it is a bug within the system we will record a video of the issue and get it over to the engineers.
Please note that for Crew/Staff when they click support the "tickets" will be directed to your support email we have on file. Generally that is a shared Mailbox within your company.
1. Click on SUPPORT
2. You will be directed to NextCrew's ticketing system
3. In order to provide superior support for your technical needs please fill out ALL fields.
4. Click Submit
